Frequently Ask Questions
We are open everyday from 6:00 AM to 8:00 PM.
We accept cash and all major credit cards.
Absolutely. There is no recreating the experience of receiving a gift on the actual day of one’s birthday or special occasion, and we are committed to fulfilling this pledge to our customers. For your own peace of mind, we also provide direct access to the shipment process through our order Tracker so you can see precisely when your order is received. Please be advised that orders must be fully entered by 9:00 am Eastern for the order to deliver next day. Next day delivery option is only available for Brooklyn, NY Customers. All other orders will deliver UPS or FedEx and delivery tracking number will be provided.
On-time delivery is of utmost importance to us and our delivery service provider, UPS. If you experience complications with the delivery of your order you may be eligible for a refund on your shipping amount or the total order amount if the order is damaged. Please notify us via email to email@example.com and sending your name, contact information, and order number. One of our representatives will contact you shortly thereafter to resolve the matter. Please be advised that we must receive notification no later than 3 days after the package is received in order to process a reship or refund.
In order to have an order shipped via UPS or FedEx Overnight service for delivery the following day, your order must be fully submitted into our system by 9:00 AM Eastern Time at the latest. Orders placed after 9:00 AM Eastern Time on Monday through Friday, or over the weekend, will be processed the following business day.
We use only the finest ingredients. If you have any questions or concerns regarding a specific ingredient in any of our products (for allergies, etc.), please check with us directly before placing an order. Safir Bakery encourages everyone to enjoy sweets as a special treat alongside a healthy well-balanced diet. Please note, we do not offer any products that are eggless, gluten-free, sugar-free, or dairy-free.
No, we can only deliver within the 50 United States (no territories)
The answer to this question is both Yes & No. Yes, if shipping to a location deemed “safe to leave” by the UPS driver (as many people are not home in the daytime hours during which UPS or FedEx operates, our gifts are always sent via “Shipper Release”, so that a signature is not required for delivery). However, they will most likely not leave packages outside of locations in large cities, offices, apartments, or anywhere in which public display and accessibility is overly apparent. This is for both safety and security reasons. Please be advised that whether or not a package can be left outside a recipient’s address is solely at the UPS driver’s discretion (which is why we’ll always email you the UPS or FedEx tracking number for your gift upon shipment so that you can monitor the package’s transit and delivery progress at ups.com). If the package cannot be left outside, a UPS or FedEx door notice will be left to communicate that package delivery has been attempted, and re-delivery will occur automatically on the next business day (alternatively, pick-up can also be arranged at the local UPS or FedEx facility if your recipient so chooses).
No. UPS drivers do not carry company cell phones, so they cannot contact your recipient before, upon nor following a delivery attempt. We request your recipient’s phone number be noted when placing an order, but that is only for our records (in the event the UPS or FedEx driver cannot locate an address, etc.). Additionally, UPS or FedEx drivers cannot contact your recipient in the event of an incorrect/incomplete shipping address. If a delivery cannot be made on account of an even partially incorrect shipping address, we will be notified of the delivery exception and will do our best to correct it, and the gift will be delivered the following business day (as the package must first go back to the local UPS or FedEx facility in order to be re-scanned into their system with the corrected address information).
What if I need to change the shipping address of my package, or if I realize after the fact that I entered part of the shipping address incorrectly -- will my order still be delivered on time?
Possibly. In the event we’re notified of an incorrect shipping address, we will do our best to fix the situation promptly. We contact UPS or FedEx directly to update the shipping information, but the timing of the updated delivery depends upon the distance from the original location to the updated address. In most cases, delivery to the new address will occur the following business day, as the package must first be taken back to the local facility to be resorted. If the original zip code is close enough to the altered destination zip code, UPS or FedEx will do their best to get the package there the same day (though not guaranteed). Please be advised that in the event we need to update/correct a shipping address (due to an incorrect street name or number, city, state and/or zip code, missing/incorrect apartment or unit number, etc.) for an order that has already shipped, you will be charged an additional $50.00 for the UPS or FedEx change of address fee.
As long as you contact our office by phone to make the request before 1:00 pm Eastern same day you ordered, it is no problem to cancel and refund an order. Once an order started, however, it cannot be canceled/refunded.
No. Safir Bakery discount policy does not allow two or more discounts to be combined. You will receive the last of any discounts you submitted.